F.A.Qs

F.A.Q’s


Can the colour of my lens differ from the website?

 

Yes. Due to variable factors, such as light, camera lens filters, surrounding colors, original eye color/ eye shape/ makeup, etc, the color of the lenses may vary and look different. Such cases should be acceptable.

 

If your contacts irritate your eyes

 

Please soak your lenses in a Contact Lens Care Solution which is exclusively for contact lenses for 24 hours, we recommend BioTrue Multipurpose Solution, then rinse and scrub your lenses gently.

Check the two sides before wearing lenses to ensure they are not inside out and have no tears/ rips and are clean of any foreign debris to avoid discomfort, such as irritation, dry eyes, blurry vision, etc.

Learn more info, please google 'How to wear/take off contact lens for beginners'.

 

Safety Information

 

  1. Always wash your hands before wearing, removing, or handling your contact lenses. Rinse thoroughly of all soap.
  2. Do not lend, borrow or share used contact lenses, otherwise, it may lead to infection or even blindness to eyes.
  3. Please ALWAYS take off your lenses before sleeping.
  4. Insert lenses prior to applying any make-up on the face, especially around the eyes, and take off lenses before removing make-up.
  5. Please do not participate in any water sports when wearing lenses.
  6. If you are new to wearing contacts, we recommend wearing the lens for LESS than 4 hours per day. When your eyes are further adapted to the lenses, you can wear them longer, but do not exceed 8 hours a day ever.

 

 

Contact Lens Care

 

  1. Clean and disinfect the lens with contact lens care solution (Place the contact in the palm of your hand. Wet your lenses with a few drops of care solution and carefully rub the lenses). 
  2. Always use FRESH contact lens care solution each time and discard the used solution from the lens case after each use. 
  3. Remember to change the solution regularly if you do not wear the lens often. 
  4. Rinse and scrub your lens every 2-3 days to prevent protein precipitation buildup and/or bacterial growth. 
  5. Keep the lens away from sharp objects, the lenses are very thin and fragile.

 

 

 

Can I cancel my order?

Our staff work quickly and efficiently to get all orders processed and shipped out, therefore we are unable to change or alter an order once the order has been processed; such as shipping details, the number of items, colour, etc.

Please ensure all the information is correct when you checkout.

 

When can I expect my shipment?

 

It will take 4-20 days for shipment in a normal situation for goods being shipped from Canada. Please note; due to COVID-19 we are unable to control the shipping speed, it depends on the destination country/ handling time.

For more information, please check our Shipping Policy

 

Tracking my Order

  1. Most placed orders are usually processed and dispatched within 48 hours of placing your order. 

 

 

Damaged Products

If there are any damages/issues with your order please contact us within 24 hours of delivery.

Please note; Most likely we will request a picture and a detailed description of the damages and we will try and solve the issue(s) as soon as possible.